SkyMaintain Privacy Policy

This Privacy Policy applies to:

• The SkyMaintain website
• The SkyMaintain SaaS platform
• Trial, demo, and production environments
• Communications with SkyMaintain (email, support, demos)

This policy does not apply to third-party services you may access through integrations.

2.1 Information You Provide

We may collect information you voluntarily provide, including:

• Name
• Business email address
• Organization or company name
• Job title or role
• Support requests and communications
• Account credentials

2.2 Operational & Platform Data

When using the platform, SkyMaintain may process:

• Maintenance records or structured operational data uploaded by users
• System usage data (features accessed, timestamps)
• Configuration preferences

2.3 Technical & Log Data

We may automatically collect:

• IP address
• Browser type and device information
• Session identifiers
• Security logs and audit logs

This data is used strictly for security, reliability, and platform improvement.

We use collected information to:

• Provide and operate the SkyMaintain platform
• Authenticate users and manage accounts
• Deliver support and respond to inquiries
• Improve system performance and reliability
• Maintain security and prevent misuse
• Meet legal and contractual obligations

4.1 No Autonomous Decision-Making

SkyMaintain provides AI-assisted decision support only. The platform does not make autonomous maintenance decisions.

4.2 No Model Training on Customer Data

Customer-provided data is not used to train AI models unless explicitly agreed to in writing.

All AI outputs are generated for the specific user environment and are not shared across organizations.

We do not sell personal or operational data.

We may share information only in the following circumstances:

• With trusted service providers (hosting, security, infrastructure)
• To comply with legal obligations
• To protect the rights, safety, or security of SkyMaintain, users, or others
• With explicit user consent

All service providers are contractually obligated to protect data confidentiality.

SkyMaintain employs reasonable administrative, technical, and organizational safeguards, including:

• Encryption in transit and at rest
• Role-based access controls
• Secure authentication mechanisms
• Audit logging and monitoring

While no system is 100% secure, we actively work to protect your information.

We retain information only as long as necessary to:

• Provide the Services
• Meet legal, regulatory, or contractual obligations
• Resolve disputes
• Enforce agreements

Users may request deletion of their data, subject to legal or regulatory retention requirements.

Depending on your jurisdiction, you may have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of personal data
• Object to certain processing activities

Requests may be submitted to:

📧 privacy@skymaintain.ai

SkyMaintain may use essential cookies necessary for platform functionality.

We do not use third-party advertising trackers at this time.

If analytics or optional cookies are introduced, this policy will be updated accordingly.

SkyMaintain is operated from the United States. By using the Services, you consent to the transfer and processing of information in the United States, subject to applicable safeguards.

SkyMaintain is intended for professional use only. We do not knowingly collect data from individuals under 18 years of age.

We may update this Privacy Policy from time to time. Material changes will be communicated via the platform or website.

Continued use of SkyMaintain after updates constitutes acceptance of the revised policy.

For privacy-related inquiries, please contact:

SkyMaintain Privacy Team

📧 privacy@skymaintain.ai

EncycloAMTs LLC

United States